dultoge Platform Privacy Notice
This page describes what we collect when you use dultoge and how we keep that data protected. Our approach balances transparency with the security measures required to operate a compliant entertainment platform across supported jurisdictions.
We at dultoge treat your privacy as a core responsibility. When you access our sportsbook markets (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots, or esports coverage (Mobile Legends, Free Fire, PUBG Mobile), we collect only the data necessary to verify your identity, process your transactions, and deliver the service. Our servers may sit outside your jurisdiction, but all personal information is encrypted and retained only for the periods required by law or our operational needs.
What We Collect on dultoge
We collect your account credentials (email, phone number, password hash), identity details (name, date of birth, national ID or passport number), and address during registration and account verification. Our payment processors—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—receive transaction data (amount, timestamp, currency) to settle your deposits and withdrawals. We do not retain your full payment card details; those are tokenised by our payment partners.
We collect your activity logs: which markets you view, which tables you join, which esports fixtures you follow, your bet history, and your account balance. We also collect device information (browser type, IP address, operating system) to detect fraud and ensure our mobile app experience runs smoothly on your phone. Cookies and similar tracking technology help us remember your language preference and session state.
How We Use Your Data
We use your identity data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in supported jurisdictions such as Jakarta, Surabaya, Bandung, Medan, and Semarang. We use your activity logs to calculate winnings, settle disputes, and prevent abuse (multi-accounting, bonus manipulation). We use your contact information to send account notifications, support replies, and (only if you opt in) marketing updates about new football tournaments, live-dealer studio launches, or slot promotions during periods like Idul Fitri or Idul Adha.
Third-Party Processors
Our payment partners, hosting providers, and analytics vendors may access your data on our instruction. These processors are bound by data protection agreements. Our live-dealer studio partners (which broadcast blackjack, roulette, and baccarat tables) may store session recordings for dispute resolution. We do not sell your data to advertisers or data brokers.
Your Rights and Our dultoge Commitments
We provide you the right to access, correct, or delete your personal information, subject to legal holds and our operational needs. You may withdraw consent to marketing communications at any time via your dultoge account settings. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority.
Our encryption protocols protect your data in transit and at rest. We conduct regular security audits and maintain incident response procedures. However, no system is absolutely secure; we cannot guarantee absolute protection against determined attackers. We do not share your data internationally except where necessary to process your payment or comply with law enforcement requests in jurisdictions where we operate.
Cookies and Tracking
We use session cookies to maintain your login state and functional cookies to remember your preferences. We do not use cookies to track you across unrelated websites. You may disable cookies in your browser settings, though this may reduce functionality on dultoge. We do not respond to "Do Not Track" signals because we do not track you across third-party sites.
Contact dultoge
If you have questions about this privacy notice or our data practices, contact our support team via the dultoge platform. We aim to respond to data inquiries within fourteen days. This policy may be updated periodically; we will notify you of material changes by email or banner notice on dultoge.